© 2024 Emerald Sail LLC
Effective Date: March 09, 2023
At Emerald Sail, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website emeraldsail.com and engage with our services.
1. Information We Collect
We may collect personal information from you in various ways, including but not limited to:
• Contact Information: Name, email address and phone number.
• Usage Data: Information about how you use our website and services.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our site.
2. How We Use Your Information
Emerald Sail uses the information we collect for various purposes, including:
• To provide and maintain our services.
• To communicate with you, including sending you marketing communications via email and SMS messages.
• To respond to your inquiries and support needs.
• To improve our website and services.
• To comply with legal obligations.
3. Email and SMS Marketing
By providing your email address and/or phone number, you consent to receive marketing communications from us, including promotional emails and SMS messages. You can opt-out of these communications at any time by following the unsubscribe instructions included in each email or by replying "STOP" to any SMS message.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
• With service providers who assist us in operating our website and conducting our business.
• When required by law or in response to legal requests.
• In connection with a merger, sale, or acquisition of all or a portion of our business.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
• The right to access your personal data.
• The right to request correction of inaccurate data.
• The right to request deletion of your personal data.
• The right to withdraw consent for marketing communications.
To exercise these rights, please contact us using the information provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Emerald Sail LLC
7901 4th St N, Saint Petersburg, FL 33702
info@emeraldsail.com
+1 904-800-SAIL (7245)
Your Luxury yacht Charter Crew
The charter crew are industry professionals who have been personally chosen by the owner of the yacht. When planning a yacht charter it is important to ensure the personalities of the crew suit the characters of your charter party as more often than not, it is the crew that makes the charter. A yacht broker can assist you when choosing a yacht with a crew who can accommodate your requirements. Each crew member works hard to ensure a guest’s expectations are not only met but surpassed and in turn, should be treated with the utmost respect.
The size of a yacht crew is very much dependent on the size of the yacht. Typically, for a mid-size yacht charter, guests can expect between 2 to 4 crew members, making for an impeccable level of one-to-one service.
During a yacht charter, the Captain is the highest-ranking authoritative figure on board and is responsible for the yacht. With an experienced Captain, ensure to utilize their knowledge when expressing any itinerary wishes and requirements and he/she will do all they can to ensure your desires become a reality. The Captain is also responsible for the crew, meaning that in the rare circumstance that there is a problem with a crew member on board, it is deemed incorrect to take a matter into your own hands. If there is a problem or concern, you should direct it to the Captain.
An experienced onboard Chef can often be the most important crew member to a charter party and some charter Chefs have been awarded with Michelin stars. Before booking a yacht charter it is possible to sample Chef’s cuisine and discuss your catering requirements, from likes and dislikes to any allergies the Chef should be made aware of. Utilize the preference sheet when deciding on what you would like to eat and drink and be as detailed as possible; that way an onboard Chef can ensure that each and every meal is tailor-made to perfection.
The Stewardess is typically responsible for maintaining the interior cleanliness of the yacht including general housekeeping duties and laundry in addition to ensuring the charter guests are kept happy. The Stewardess is often the crew member whom you may come into the most contact with and her attention to detail when it comes to catering to the needs of guests is unparalleled. Furthermore, some Stewardesses may have talents such as massage or manicures for an exceptional level of personalized service.
It is important to familiarise yourself with the crew members and their individual responsibilities. The deck crew often referred to as deck hands, are primarily responsible for maintaining the operation of the yacht itself, though they can also assist with any water sports and activities. Depending on the size of the yacht, some deckhands may also serve as bartenders or waiters in the evening. The interior crew are essentially responsible for refreshing the cabins and are usually who to approach should you require an additional towel or pillow. For any special requests such as a wake-up call, for instance, ensure to inform the Stewardess.
There is a bit of a grey area when it comes to tipping the crew and tips are usually made at the charterer's discretion based on the service they have received. The amount of which to tip may vary depending on the destination of the charter. An American crew will expect a tip of no less than 15 percent whereas a European crew will be happy with a tip between 5 to 10 percent.
It is customary for any tipping to take place at the end of the charter and to be presented to the Captain for them to divide the amount amongst the crew. Some guests may feel the need to tip individually, particularly if they have been very well taken care of by their Stewardess, but it is important to remember that the deck crew will be more visible and, although the engineers are out of sight, they too work hard behind the scenes to ensure the yacht is running smoothly.