© 2024 Emerald Sail LLC
Effective Date: March 09, 2023
At Emerald Sail, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website emeraldsail.com and engage with our services.
1. Information We Collect
We may collect personal information from you in various ways, including but not limited to:
• Contact Information: Name, email address and phone number.
• Usage Data: Information about how you use our website and services.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our site.
2. How We Use Your Information
Emerald Sail uses the information we collect for various purposes, including:
• To provide and maintain our services.
• To communicate with you, including sending you marketing communications via email and SMS messages.
• To respond to your inquiries and support needs.
• To improve our website and services.
• To comply with legal obligations.
3. Email and SMS Marketing
By providing your email address and/or phone number, you consent to receive marketing communications from us, including promotional emails and SMS messages. You can opt-out of these communications at any time by following the unsubscribe instructions included in each email or by replying "STOP" to any SMS message.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
• With service providers who assist us in operating our website and conducting our business.
• When required by law or in response to legal requests.
• In connection with a merger, sale, or acquisition of all or a portion of our business.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
• The right to access your personal data.
• The right to request correction of inaccurate data.
• The right to request deletion of your personal data.
• The right to withdraw consent for marketing communications.
To exercise these rights, please contact us using the information provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Emerald Sail LLC
7901 4th St N, Saint Petersburg, FL 33702
info@emeraldsail.com
+1 904-800-SAIL (7245)
Be the best guest
From how to treat the yacht to respecting the crew, here are a few guidelines to follow whilst on board a luxury yacht.
Whilst on board a luxury yacht it is essential to remember that although the yacht is yours for the duration of the charter, it should be treated as though it were your home away from home. Owners offer their luxury yachts for charter under the circumstances that they will be treated well. Keep in mind the behavior of yourself and your guests.
It is customary whilst on board a luxury yacht to abide by the "bare feet" rule. High heels can scratch and damage the teak decking whereas black soles can leave unsightly scuff marks. As a rule of thumb ensure to take appropriate deck shoes for walking around the deck or go bare foot, and if you wear outdoor shoes ashore, remember to remove them before stepping back onto the yacht.
It is important to respect the privacy of the crew. Although this is your charter vacation the galley is considered a haven for the Chef and the crew quarters are not to be entered without an invitation. When it comes to accommodation on board, the crew cabins are considerably smaller than the guest staterooms; understand that this is their private space and avoid any intrusion.
Children are welcome aboard many yacht charters but it is important for guests to remain responsible for them. Some families bring along a nanny who can be accommodated on board. Crew members should not be expected to babysit.
On board most yachts, smoking is usually prohibited inside. Some yachts may have deck spaces where smoking may be permitted. Smoking on board is entirely at the discretion of the yacht owner so should there be a smoker amongst your charter party, be sure to make this clear to your yacht charter broker when making inquiries.
There is absolutely no tolerance for drug use on board a yacht charter. In the event that drugs are found on board, not only will they be confiscated but the yacht too is subject to confiscation whilst the Captain may lose his/her license. This also applies to weapons on board. If you break your half of the charter contract, be prepared to be abandoned mid-charter to make your own way home.
Always remember that the charter crew is there to ensure your vacation runs as smoothly as possible. Although it may be unusual to allow people to serve you, simple gestures which may be deemed polite by guests can often be misconstrued by crew members. For instance, if guests are persistent when it comes to clearing plates or making beds the crew may feel you are unhappy with the service they are working hard to provide. They have a job to do so sit back and enjoy being catered for.
In the unlikely occurrence that you should wish to make a complaint, it is important not to take a matter into your own hands by scorning a crew member yourself. The Captain is the head of the crew party and any grievances should be directed his/her way.